Bookings
Once you accept a permanent position for your child, this is guaranteed as theirs, as long as your fees remain up to date and all centre policies and procedures are being respected and followed.
From time to time you may need to make a change to your booking. This can include:
Cancelling a position/ or day permanently - 2 week's notice will need to be provided in writing
Increasing your current booking - this needs to be requested by email to [email protected], and will be offered when available
Taking a leave of absence (holidays etc)- if 2 week's notice is given in writing a 'Hold Fee' can be charged for absence days, and this means that the fee is reduced by 50%. Should 2 weeks notice not be given, the full fees will be charged as usual. (This notification is best emailed to [email protected])
Casual days are often available when other children are absent. If they are away on holidays we often know in advance, however sometimes positions become available at the last minute also. If you are interested in taking additional casual days you can email through a request at any time.
If you make a casual booking but need to cancel it we need 24 hours notice to withdraw your fee, if it is less than 24 hours notice and we cannot fill the position, you will incur the fee.
From time to time you may need to make a change to your booking. This can include:
Cancelling a position/ or day permanently - 2 week's notice will need to be provided in writing
Increasing your current booking - this needs to be requested by email to [email protected], and will be offered when available
Taking a leave of absence (holidays etc)- if 2 week's notice is given in writing a 'Hold Fee' can be charged for absence days, and this means that the fee is reduced by 50%. Should 2 weeks notice not be given, the full fees will be charged as usual. (This notification is best emailed to [email protected])
Casual days are often available when other children are absent. If they are away on holidays we often know in advance, however sometimes positions become available at the last minute also. If you are interested in taking additional casual days you can email through a request at any time.
If you make a casual booking but need to cancel it we need 24 hours notice to withdraw your fee, if it is less than 24 hours notice and we cannot fill the position, you will incur the fee.